Terms and Conditions
- Once Highland Summits have agreed a booking with a customer, the customer enters into a contract with Highland Summits.
- Under 18’s shall be accompanied by a parent or legal guardian throughout the activity provided by us.
- Payment; a booking is secured with a minimum deposit of 20%. The balance due shall be paid prior to the activity in cash or online via BACS; 7 days in advance.
- Cancellation, by you; after booking you have 5 working days in which to cancel your booking. You will receive a full refund. Following that period we may only provide a maximum refund of 50%. With 7 days or less before the planned activity you will be liable for the full cost of the contract. Refunds due will be payable in pounds sterling. We strongly recommend that you take out cancellation insurance.
By us; should it be necessary that we must cancel an activity before the planned date you will receive a full refund or we will seek out a similar activity on a different date. We will not be held responsible for other losses incurred by you and again, for this reason we would recommend that you take out holiday and travel insurance.
- Highland Summits reserves the right to modify the activity or the route planned. The reasons for this would be for events out with our control i.e. adverse weather conditions however we will aim to ensure to keep the activity as close to the original booking.
- All bookings are made on the basis that customers understand that the Instructor/Leader’s word is final. You will follow safety instructions by Highland Summits staff. To ignore these instructions will be at your own risk.
- Highland Summits reserve the right to exclude customers from an activity if they do not have adequate clothing and equipment, are not fit enough to undertake the planned activity, are under the influence of alcohol/drugs or their conduct will endanger their own or others safety. We will also exclude a customer if their behaviour is deemed aggressive or offensive. This will be treated as a cancellation by you. If a customer decides to leave part way through an activity, you and the instructor/leader are happy with the action, Highland Summits duty of care over you ends at that point.
- Highland Summits accepts no responsibility for customers personal property, lost or damaged during an activity.
- Participation in adventurous activities is not without risk. The following is a statement from Mountaineering Scotland.
Mountaineering Scotland recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.
- Highland Summits staff are trained and appropriately qualified and will ensure that risk of injury to customers is minimised. To take part in an activity you are required to read our Participation form.
- Insurance cover: we recommend that the customer takes out appropriate insurance cover for the activity planned in the event of cancellation, curtailment, death, injury, loss or damage to personal equipment, accommodation, fuel costs, food etc.
- Meeting up: Highland Summits responsibility for you begins at the designated meeting point by the agreed time. Please contact us if you are behind time and we will endeavour to delay the start time however we wish to minimise any inconvenience to other customers. It is your responsibility for getting to the planned activity.
- Photographs and video footage; by completing a booking you consent to Highland Summits using any photos and or video footage taken during the planned activity on its website for publicity, training purposes, or for marketing material. If you do not wish your image to be used please inform us prior to the event.
- Your Information; by completing the booking form you consent to your contact information being held by us. This information will not be passed on to third parties. Your information and your emergency contact will however be passed on to the Instructor/Leader running the activity.
- Confirmation of booking; by confirming a booking you are agreeing to the above Terms and Conditions.